#AMAZON HR PHONE NUMBER PROFESSIONAL#

#AMAZON HR PHONE NUMBER PROFESSIONAL#

Six Sigma Black Belt, Project Management Professional (PMP) and/or Agile Certification.Д®xperience working with geographical diverse teams is a plus.ДЈ+ years of experience in HR Contact Center and/or HR back-office operations.

Advanced degree in a quantitative field or MBA.

Shift through competing priorities and complex requirements to clarify and solidify the continuous improvement roadmap.Дrive regional ERC DLS process optimization to fully exploit the technology and non-technology solutions while balancing the business need for flexibility and appropriate localization. Use data driven approaches that measure continuous improvement and the quality of our services and processes via automated reporting.Д®xperience in building continuous improvement metrics and effectively engaging with stake holders to set and drive quality goals. Respectively challenge the status quo and determine if it can be improved. Obtain, consolidate, create, and maintain process maps for ERC DLS and our business partners and functions to understand our process landscape and metrics and ways to improve.Дrive and set the standard for continuous improvement across operations teams, drive automation efforts across various programs that become Amazon best practices. Gather essential Voice of the Customer (VOC) feedback to determine and execute on improvement opportunities and initiatives.Дetermine and facilitate Kaizen sessions and execute on Gemba walks to deliver improvement results. Additionally, the role requires you to be a strategic leader with strong people management skills, senior stakeholder relationship skills, and proven organizational abilities. You will work closely with the regional and global leaders to play a key role in improving the operational performance and employee experience.

In this role, you will work in a team supporting ERC DLS and Benefits with the responsibility for continuous improvement of all our core and ancillary processes to provide a fanatical customer experience through our Virtual Call Centers supporting worldwide Amazon employees (Amazonians). AmazonвЂ™s Employee Services (ES) Employee Resource Center Disability Leave Services (ERC DLS) team is looking for an exceptionally motivated, talented and experienced Process Improvement Specialist with a strong customer obsession to support our Operational Excellence Program.

Amazon hr phone number